• How do I make a change to my order, update my address or update my physician information?

Please contact the Supply Services Department when you need to make changes to your account. You can contact us by clicking here to submit an online form or to by one of the following methods:
1-800-458-4590 ext. 4593
Fax: 512-454-9521


  •  Who can I talk to about my monthly order?

Anyone in the Supply Services Department is trained and capable of helping, but each patient has an assigned account representative that is responsible for your account. Please contact us directly to see who is assigned to your account.

  •  What do I do if I run out of supplies?

We understand that emergencies happen at unexpected times and we will do what we can to assist you. If you see that your supplies are running low, please contact us at your earliest convenience to prevent you from running out completely.

  •  Once my prescription is returned from the physician, how long will it take for me to receive my supplies?

It will take 2-3 days for your order to be delivered to you via a carrier.